Do you want to return accessories because they are not to your liking? Then you pay the return costs yourself via returnform.com/hay. Please use the 5-digit order number found on the order confirmation. Return costs for medium parcels NL are €6.95. Return costs for medium parcels BE are €12.00. Do you want to return (small) furniture? You must register this online in advance via the link above. For orders delivered by a carrier, the return costs are calculated on the basis of the order. These costs start at €55.00.