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Return policy

Customer service

You can register your return online via returnform.com/hay. Please use the 5-digit order number found on the order confirmation and follow the steps. It is also possible to return accessories in the store. Take your order confirmation with you. Please note: furniture cannot be returned in store. Is the chair, sofa, table or cushion specially made to measure? Then it is not possible to return it. Is it a business order? Then different conditions apply. Contact us for more information.

The return period is 14 days. Will we receive your return after the final return date? Then you will receive a part of the purchase amount back.

It is only possible to return or exchange accessories in the store. (Small) furniture must be registered online for return.

Do you want to return accessories because they are not to your liking? Then you pay the return costs yourself via returnform.com/hay. Please use the 5-digit order number found on the order confirmation. Return costs for medium parcels NL are €6.95. Return costs for medium parcels BE are €12.00. Do you want to return (small) furniture? You must register this online in advance via the link above. For orders delivered by a carrier, the return costs are calculated on the basis of the order. These costs start at €55.00.

The purchase amount will be refunded to the account with which the purchase was made within 14 days from the moment we have received the return.

Have you placed an order via the webshop? Then fill in the return form via returnform.com/hay. Was the purchase made in-store? Please contact the relevant store.